Think about this when developing your marketing campaigns.

Who would you respond to? Someone who tracks you down, cajoles you, and relentlessly lurks in the shadows, or someone who makes you feel special in their presence?

For years, most marketers have been stalkers. We define and segment our target consumers, follow their every move so our marketing messages can reach them through whatever media they use, and hit them repeatedly with “act now” messages. As a result, our stalked audiences turn to media where they think they can escape marketing messages, like digital social networks and mobile channels. Of course, they can’t escape for long, because advertisers are always trying to get their messages wherever consumers’ eyeballs are. (And the media owners are usually all too happy to cooperate for the advertising revenue.) Read more…

In my previous post on this subject, I stressed the importance of making it easy for consumers to take action by clearly indicating in your advertising what it is you want them to do.  You need to lead consumers with verbal and visual cues to generate a desired response.

Experienced direct response copywriters know that a call to action is strongest when repeated.  Some espouse to a “tell ‘em what you want ‘em to do, tell ‘em to do it, and tell ‘em again” philosophy.  Experienced direct response art directors like to employ techniques like “handwritten” margin notes, highlighted copy blocks, and graphic design elements that grab attention and move the consumer’s eye towards a call to action. Read more…

A year ago I was recruited to test a digital kiosk application my agency had created for a major telecom client.  (I guess the team wanted to test usability on a lug-headed Boomer.) I went through the stages of touching elements on the screen to learn more about the client’s offerings until I came to a screen with four pictures in four quadrants.  That’s where I stopped.

“What would you do next?” asked my young host.

“I’d walk away” I replied.

“Wouldn’t you touch one of the images in the quadrants?” he inquired.

“Why should I?  I just see four pictures, and nothing is telling me what to do!” I explained. Read more…